Shipping Policy 

Last updated: October 7, 2024

Thank you for shopping with Lori Austin Gallery Sonoma. We appreciate your support of our contemporary artwork and jewelry collections. Please read our shipping policy carefully before placing your order.

Contact Information:

Lori Austin Gallery Sonoma

492 1st Street E, Sonoma, California 95476

Phone: (707) 938-7334

Order Processing:

Once an order is placed, you will receive an order confirmation via email. We will then contact you directly to arrange shipment of your purchased artwork or jewelry. Please ensure your contact information is accurate, as timely communication is essential for coordinating your shipment.

Shipping Fees:

Shipping costs are not included in the price of the artwork or jewelry. Shipping will be an additional fee based on the size, weight, and destination of the order. We will calculate the exact shipping cost after the order is placed and discuss it with you during the coordination process. The customer is responsible for all shipping charges, including any applicable duties, taxes, and customs fees for international orders.

Shipping Method:

We will use trusted shipping carriers to ensure that your purchase arrives safely and in a timely manner. We will provide tracking information once the shipment is processed. If you have a preferred shipping carrier or specific delivery requirements, please notify us during the shipment coordination process, and we will do our best to accommodate your requests.

Delivery Times:

Delivery times will vary based on the destination and selected shipping method. Lori Austin Gallery Sonoma is not responsible for delays caused by the shipping carrier or customs processes. Please allow extra time for international shipments.

Risk of Loss:

All items purchased from Lori Austin Gallery Sonoma are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. While we take every precaution to pack and ship your item securely, Lori Austin Gallery Sonoma is not liable for any damage or loss occurring during transit. We recommend purchasing shipping insurance, and we will provide options for this during the shipment arrangement process.

International Orders:

For international shipments, the customer is responsible for complying with all local import regulations, and any additional fees, including duties, taxes, and customs clearance charges, will be the responsibility of the customer. Please check your local regulations prior to ordering.

Non-Delivery & Return to Sender:

If an item is returned to us due to incorrect shipping information or failure to collect the item, the customer will be responsible for the additional shipping charges to have the item re-shipped.

By placing an order with Lori Austin Gallery Sonoma, you agree to the terms outlined in this shipping policy.

For further assistance or questions about your order, please contact us at (707) 938-7334 or via email at info@loriaustingallery.com